SHOPPING INFORMATION
At this stage we are primarily an online business, however we are based in Perth, Western Australia with pick up Available. If you have an enquiry or would like to pick up locally please contact us on 08 6397 3450 – Option 2.
Each week we are continuously adding items to our database. In the meantime, if you can’t find the product you are looking for please contact us and we can source it for you.
Absolutely! You can try our shoes on for size. At this stage we only offer this in Perth, Western Australia. To arrange this please give us a call on 08 6397 3450 – Option 2.
Gift cards can be purchased and redeemed online.
Unfortunately we are only able to accept one gift card per transaction online, however multiple gift cards can be redeemed in the one transaction where local pick up is applicable from our Perth office.
For any enquiries regarding problems with Gift Cards that have been purchased online, please contact us on 08 6397 3450.
Absolutely! Where we are able we will do our best to match or beat any competitor’s price. It must be the exact same product and be an “IN STOCK” item. Freight and other charges are all considered in a price match too, so be sure to check if that is something you will have to pay before asking us to match a price.
We offer you a replacement, credit or refund where products have a major failure; such as:
- When they are Faulty
- Wrongly described
- Different from the sample shown to you
- Do not do what they are supposed to do
For returns, please see our returns page for further information.
Absolutely! All orders will be shipped with a Tax Invoice and one can also be emailed on request.
You will need to retain this Invoice for any applicable warranties on the products you have purchased.
The Wish List is for you to add your favorite items to come back to at a later date. Saving items in the wish list is a great way of remembering with such a vast range of items available.
PAYMENT INFORMATION
We accept a good range of payment methods as per the below list
- Credit Cards / Debit Cards
- Eftpos Cards
- Bank Transfers
- PayPal
- Cash
**Please Note that some payment methods may incur a surcharge**
Absolutely! Twisted Glam now accepts payments made with Afterpay.
Afterpay can be used for purchasing products or Gift Vouchers online and can be redeemed during the normal payment transaction process at the checkout.
SHIPPING INFORMATION
Absolutely! During the checkout process, select the pick-up method.
One of our customer support team members will be in touch with you once your order is ready for collection. If the order is required urgently, please contact us on 08 6397 3450 – Option 2.
Absolutely! When ordering online place your company information and delivery details with your contact number in the shipping address section. Don’t forget to ensure that the delivery is addressed attn. to yourself!
Cost of shipping for orders will be calculated during check out. Your delivery charge will vary depending on the size, weight and location your package is being sent to.
All packages are shipped from Perth, Western Australia.
All Australian orders over $150 will have free standard postage.
A tracking number will be uploaded to the order once it has been sent. You should receive an email once this has been done. You can also log into your account to track the progress of your order.
This will depend on where you are and how we send the order.
Small orders, generally under 5KG will be sent Australia Post Parcel Post and take between 2-6 Business days.
Larger or Bulky orders will be sent by courier and will take between 1-12 Business days.
While we strive to ensure that this does not happen, this does occur from time to time. In the event of this happening please get in touch with us straight away either by phone on 08 6397 3450 – Option 2 or by email sales@twistedglam.com.au so we can resolve the problem in a timely manner.
BUSINESS DEVELOPMENT
We are always on the lookout for new team members to joining our expanding team.
If you are interested in employment with Twisted Glam, please contact us on 08 6397 3450 – Option 2.
Absolutely! We have several sales representatives that can come to you to discuss your needs as a business. They can help you with everything from product information to taking orders to merchandising your shelves with our products.
If you would like to get in contact with a Sales Representative please contact us on 08 6397 3450 – Option 2. Currently we only have sales reps available in Perth.